How does an organization with a heavily unionized workforce, spread over hundreds of locations in nine states, not only provide high-quality, affordable healthcare, but also continuously improve care delivery?
We do it by working together—25,000 managers, 15,000 physicians and 92,000 workers in 29 local unions—through Kaiser Permanente’s Labor Management Partnership, called “the largest, most complex, ambitious and broad-based labor management partnership in U.S. history,” by Thomas Kochan, a management professor at MIT.
Kaiser-union partnership gets results
By John August and Barbara Grimm
September 19, 2011