UK WON Article on Kaiser Permanente

On 15th June 2011 representatives from Acas, the IPA, NHS Acute Trusts and PCTs, NHS Employers, Royal Colleges and Universities took part in a Workplace Innovation Workshop which focused on a question of key relevance to the future of healthcare: “how do you involve and engage NHS staff in ways that lead to tangible benefits in patient care and organisational performance?”

Guest speaker John August (Executive Director, Coalition of Kaiser Permanente Unions) led a lively and informative discussion on how collaborative working relationships between management, unions and staff at US healthcare provider Kaiser Permanente create sustained improvements in quality of patient care.

Lessons from Kaiser Permanente: Improving performance and engagement in healthcare

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